Privacy Policy

Welcome to City Glow. City Glow ("we," "our," or "us") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (https://www.cityglowflorida.com), book an appointment, purchase a membership, or visit our spa located in Brickell, Miami, Florida.

By using our website or services, you consent to the data practices described in this policy.

1. Information We Collect

To provide you with our premium spa services, we collect information that identifies, relates to, or could reasonably be linked to you.

A. Personal Identification Information

• Contact Details: First and last name, email address, phone number, and mailing address.
• Booking & Membership Information: Appointment history, membership status (e.g., Longevity Facial Club or Spray Tan Club), and service preferences. All online scheduling and membership management are handled securely through our third-party booking platform, Mangomint.
• Financial Information: Payment details, such as credit card numbers and billing addresses, are processed and securely vaulted through Mangomint. We do not collect, process, or store full credit card numbers directly on our website or local servers.

B. Health & Wellness Information (Intake Forms)

To ensure your safety and the efficacy of our treatments (such as facials, waxing, and body contouring), we may ask you to complete client intake forms. This may include:

• Skin type, conditions, and sensitivities.
• Current medications, allergies, and contraindications.
• Pregnancy status (to ensure safe treatment protocols).

C. Automated Data Collection & Cookies

When you browse our website, we automatically collect certain technical data, including:

• IP address, browser type, and device information.
• Browsing actions, pages viewed, and time spent on our site.
• Cookies and tracking pixels to improve website functionality and our marketing efforts.

2. How We Use Your Information

We use the information we collect to provide a seamless, luxury experience. Specifically, we use your data to:

• Schedule, manage, and remind you of your appointments.
• Process payments for individual services and monthly recurring memberships via Mangomint.
• Customize your treatments and ensure your safety during services.
• Communicate with you regarding your appointments, roll-over credits, and membership perks.
• Send you marketing emails, promotions, or newsletters (you may opt-out at any time).
• Improve our website, customer service, and overall spa experience.

3. How We Share Your Information

We do not sell, rent, or trade your personal information. We only share your data in the following circumstances:

• Service Providers: We share information with trusted third-party vendors who assist us in operating our business, primarily Mangomint, our secure platform for appointment scheduling, intake forms, and payment processing. These parties are contractually obligated to keep your information confidential.
• Partner Brands: If you book a Russian Manicure or Pedicure, your booking and relevant service information may be shared with our in-house partner, The Glow Gloss, to facilitate your appointment.
• Legal Compliance: We may disclose your information if required to do so by law, or in response to a valid request by public authorities (e.g., a court or government agency).

4. Data Security

We implement a variety of industry-standard security measures to maintain the safety of your personal information. All sensitive payment and booking data is transmitted via Secure Socket Layer (SSL) technology and encrypted through Mangomint's secure servers. While we strive to protect your personal information, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

5. Your Choices & Rights

You have complete control over your personal data:

• Opt-Out of Marketing: You can unsubscribe from our marketing emails at any time by clicking the "unsubscribe" link at the bottom of the email.
• Access & Update: You can review, update, or correct your personal information by contacting our front desk or updating your profile via your Mangomint booking link.
• Data Deletion: You may request that we delete your personal information, subject to certain legal exceptions (e.g., retaining transaction records for tax purposes or health intake forms for liability).

6. Cookies Policy

Our website uses cookies to enhance your browsing experience. Cookies are small files placed on your device that help us remember your preferences and understand how you use our site. You can choose to disable cookies through your browser settings, though this may affect the functionality of certain features on our website.

7. Children’s Privacy

Our website and services are not directed toward children under the age of 13. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal data, please contact us immediately so we can remove it. (Note: Minors receiving spa services must have a parent or guardian sign an in-person consent form).

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the new policy on this page and updating the "Effective Date" at the top.

9. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your data, please contact us at:

City Glow

• Address: 1390 Brickell Ave, Suite 210, Miami, FL 33131
• Email: cityglowflorida@gmail.com
• Phone: +1 (786) 360-2265
• Website: https://www.cityglowflorida.com/

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